Oak Lab Design Return and Refund Policy
At Oak Lab Design, we are committed to providing our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer the following return and refund policy:
1. Returns
We accept returns for most products within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact our customer service team at support@oaklabdesign.com to obtain a Return Merchandise Authorization (RMA) number. Please include your order number/ Invoice number, the reason for your return, and any photos or videos that can help us understand the issue.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that depending on your payment provider, it may take some time for the refund to be processed and reflected on your account.
3. Exceptions
There are some products that cannot be returned, including:
- Gift cards
- Personalized or customized products
4. Shipping Costs
Shipping costs for returns are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Please contact us if you require assist with the return of the product.
5. Damaged or Defective Products
If your item arrives damaged or defective, please contact within 7 days of receiving the product at support@oaklabdesign.com with photos or videos of the issue. We will provide you with a prepaid shipping label to return the item, and once we receive it, we will issue a replacement or a refund, depending on your preference.
6. Contact Us
If you have any questions about our return and refund policy, please contact us at support@oaklabdesign.com. Our customer service team will be happy to assist you.
Oak Lab Design reserves the right to amend this policy at any time without notice.